all answers

OUR FREQUENTLY ASKED QUESTIONS

ABOUT OUR POLICIES

  • What are the check-in and check-out times?

    Check-in is at 4PM and check-out is at Noon.

  • What is the Cancellation Policy?


    Reservations booked for arrival from November 1st through April 30th must be cancelled by 4 PM


    7 days prior to arrival or a one-night deposit will be forfeited. Restrictions apply to special promotional rates.


    Reservations booked for arrival from May 1st through October 31st must be

    cancelled by 4 PM


    72 hours prior to arrival or a one-night deposit will be forfeited. Restrictions apply to special promotional rates.

  • What happens if I don't arrive for my confirmed guest room reservation?

    There is a no-show charge of one night's room rate plus tax, which is charged to the credit card on file.

  • What is the minimum age requirement to check into a guest room?

    Guests must be at least 24 years old, and have a valid photo ID and credit card to check into a guest room.

  • Is there a deposit when making a reservation?

    We require a 1 night deposit when making a reservation.

ABOUT OUR FACILITY

  • Is smoking allowed on hotel property?

    All rooms, balconies and common areas are 100 percent smoke-free. However, we do have a dedicated smoking area. Please ask the front desk staff for more information.

  • Are pets allowed?

    No. Our hotel is pet-free to ensure a peaceful, comfortable atmosphere for all of our guests.

  • Is there on-site parking?

    Yes. On-site self-parking is available and is included along with various amenities.

ABOUT OUR AMENITIES

  • Is there breakfast at the hotel?

    Yes. A delicious lakeside breakfast is offered daily as one of Inn at Pelican Bay's generous amenities.

  • Is there a fitness center?

    Yes. Our on-site fitness center is open 24 hours a day and is accessible with your guest room key. The fitness center includes cardio equipment, Peloton bike, as well as free weights.

  • Is there a business center?

    Yes. Our on-site business center is open 24 hours a day, and includes two computers and a printer. Faxing and copying services are available at the front desk.

  • Is there Wi-Fi access?

    Yes. Wi-Fi access is available in all guest rooms and public areas.

METHODS OF PAYMENT

  • What form of payment are accepted to pay for my room or incidentals?

    We accept all major credit cards including Visa®, MasterCard®, American Express® and Discover®, plus US dollars.

MISCELLANEOUS

  • Does the Hotel supply beach and pool towels?

    Yes. We loan towels for guests to use at the beach and pool.

  • Does the Hotel offer rollaway beds or portable cribs for guest rooms?

    Yes we have rollaways and portable cribs which is included in our resort fee so NO CHARGE.

  • Does the Hotel provide shuttle transportation to the beach?

    Yes. We offer several complimentary, scheduled trips to and from Vanderbilt Beach on our Mercedes Sprinter Van. Shuttle transportation is available for guests ages six and older.

  • I booked my room on a website other than Inn At Pelican Bay's website, and I need to cancel or change my reservation. How do I do this?

    You must contact the website you booked your reservation through. 

In case we missed something


If you have additional questions about our hotel near Vanderbilt Beach, please contact the front desk staff. A member of our helpful team can also assist you with questions about our meeting space & wedding venues. 

 

And if you're ready for your stay at our Naples hotel with shuttle service, a sparkling pool and whirlpool spa, and sophisticated function facilities, reserve your room online or call 239-597-8777 today!